Anonymous
map-marker Agoura Hills, California

Rhino Shield Lawsuit Bogus Warranty

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Rhino Shield Lawsuit Bogus Warranty
Rhino Shield Lawsuit Bogus Warranty - Image 2
Rhino Shield Lawsuit Bogus Warranty - Image 3

Rhino Shield is by far the worse paint you can put on your home! They advertise won't peel, crack, or blister right!

Well let me tell you that's the farthest thing from the truth. The Rhino Shield on my house is blistering and peeling. I have made many attempts to resolve my issue with them with no luck. We're to the point I have been told the owner Dale has retired.

I still believe his son Jeff is running the place. I called corporate they said to take it up with the dealer so not much help from "Corporate Either." Bottom line they are selling snake oil and lie about their warranty and will not stand behind their work or their warranty! I have many photos including emails from them telling me they will not be doing anything for us! Buyer beware!!!!

Please feel free to contact me for any info. Including how the our law suite against Rhino Shield is going.

https://www.yelp.com/user_details?userid=yYDJdZB5mdud-_RjAbifwg

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Reason of review:
Bad quality

Preferred solution: Full refund

Mrs. D Xin
map-marker Destin, Florida

Very Unprofessionnal and Sloppy

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Rhino Shield - Very Unprofessionnal and Sloppy

First I noticed that the Rhino Shield being painted on the doors was being applied over rough areas. No sanding done prior to application.

I had to report that gross oversight to Chris Mayo. They recitified that for the most part. There was to be some repair to my wood deck which had a good bit of rough wood and some loose boards. The contractor worked on it in a haphazard fashion.

I kept having to point out that boards were still loose after they thought they were done.

Much of the repair work was done in a very unprofessional way and is sloppy. Also the regular paint was applied to the still rough surface of the deck. It started peeling within days. One of the shutters blew off on a windy day and is scratched.

It appears that anchors were not used in the brick and/or they weren't the right kind.

I am a 67 year old woman who's not particularly handy but even I know how important is is to properly prep surfaces for painting.

So far I haven't had any results in my effort to have the problems resolved. I will update this post if anything changes.

View full review
Loss:
$10000
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Guest

WOW, I noticed the Rhino Shield Jax guys using Sherman Williams paint buckets with a Rhino Shield Jax logo on the side of it! Completely deceptive!

Guest

This is the worst thing any potential customer could read. I am glad I looked a these reviews. I'll be putting siding up instead.

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Benjamin M Kfy
map-marker Elmhurst, Illinois

Shady Bussiness Practices

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I have filed a Better Business Bureau complaint on this company due to dishonest, unscrupulous behavior and above all else, breach of contract. My story is long but I will include a condensed version to sum up my experiences with this company and it's inexcusable business practices. I know the product may seem appealing but I would urge you to take your business elsewhere. Those who run this franchise are nothing short of deceitful rip-off artists.

Please understand, I have formal, signed, written documentation to support everything I state below. The bottom line is that after all parties signed the LEGALLY BINDING contract, the "owners/managers" started trying to weasel more money out of me. When I refused, that is when these guys revealed their truly deceptive practices!

My BBB complaint ID is 1274**** (filed 3/21/2018) and reads as follows:

"In September of 2017, after calling Rhino Shield of Chicagoland, Anthony Boldrini Jr came to our house to provide a quote on a 25-year ceramic coating system (Rhino Shield Paint) to the trim, doors, etc. of our brick home. There was (and is) peeling/chipping paint on those areas of the home, which were to be worked on. After the initial proposal was given at $10,645, (I have this proposal) and several phone conversations, a legally binding contract was signed for the work to be done for $11,045 (I have the contract, as well, signed 10/8/2017). [This work was to include the stripping of the areas to be painted] A week or two later, two men (claiming to be with Rhino Shield) showed up (unannounced) to my property to look at the work to be done. They said they thought maybe the contract-agreed-upon price was too low but they'd go back to the office and "figure it out." I received no communication. I called repeatedly but the managers/owners were always "out of the office" and never returned calls. Finally, I left a message stating that I would be going to the BBB. Almost immediately, I got a call from Anthony Boldrini Sr. He stated the work would be done (with warranty) but not all stripping would be done as originally stated in contract. I reluctantly agreed. He also stated that it was too late into the fall to begin work but it would be done first thing Spring of 2018. I told him to take the $3300 deposit but he said it wasn't necessary. Forward to March 2018, I tried contacting Anthony Boldrini Sr two times with no response. Finally, I received a call back from a "manager" stating they wouldn't do the work that, on several occasions, was promised would be done. I stated at that point that I would be going to the BBB and hung up the phone. The people at Rhino Shield have lied, misled, avoided responsibility, placed blame on several of their own employees, and most importantly, have broken the contract (which again, I still have in my possession). This has been incredibly frustrating and it should have never been allowed to happen."

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Cons:
  • Sales rep
Reason of review:
Problem with delivery
1 comment
Guest

Thanks for the heads up. I was about to contact Chicagoland Rhino Shield for an estimate. But it appears that this Rhino Shield Ceramic Paint is having customer service problems everywhere not just in Chicago.

Mike T Liz

Not going to hire so.......

I came to Rhino Shield page to get quote for my home. After reviewing comments from customers and seeing how the company only has a 2 star rating, overall.....there is no FLIPIN' way I would consider Rhino Shield to work for me. Everyone needs to give this company the middle finger and hire ANYONE else.
View full review
Reason of review:
Bad quality

Preferred solution: will not hire

Lynn s Moj
map-marker Largo, Florida

Had done 4 years ago

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Suppose to keep house cool haha. All that rhinoshield is. A very expensive paint job.
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Loss:
$5000
Reason of review:
Not as described/ advertised

Preferred solution: Reapply

Mark Svs
map-marker Raleigh, North Carolina

Stolen Valor of a Retired Military Supervisor

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A Retired Military Veteran will Supervise the Painting of your home, never saw one. Only immigrants that speak broke english
View full review
Loss:
$11
Reason of review:
Work Experience or Job Application

Preferred solution: Let the company propose a solution

1 comment
Guest

So what who cares how broken the immigrants English was. Did they do a good job?

Are you happy? What exactly are you mad about?

Resolved
Bill K Ujx

Resolved: Terrible Company

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Updated by user Oct 23, 2018

Rhino Shield just repainted my house and did a great job - although late they did live up to the warranty. I would recommend them.

Original review Jul 02, 2018
I had my house in the Hamptons painted with Rhino Shield. I looked great for about 2 years and then it began to crack and peel.

The company said it would make good on its warranty but never did. They kept making excuses. I am filing a law suit for the complete refund of my money.

After having read other reviews on this site I see that I am not an isolated case.
I would like to know if any one had been successful in court. The New York courts are pretty fair when it comes to consumer issues.
I will also file a complaint with the Better Business Bureau and some internet sites.
View full review
Loss:
$19500
Cons:
  • Quality of the work
Reason of review:
Bad quality

Preferred solution: Full refund

Susan W Mav
map-marker Brookfield, Wisconsin

Warranty Scam!!

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Rhino Shield - Warranty Scam!!

Below is our complaint with the BBB about Rhino Shield Wisconsin and their response. These guys don't tell you about the 2yr warranty at time of sale then they avoid sending you a written warranty period. Their response was comical we have over 20,000 successful installations and happy customers yet you couldn't get my house rite. That 20,000 number is pretty impressive considering they've been in Milwaukee for three years. I can't figure out how a company that lies so much even to the BBB is still in Business. They will tell you what you want to hear to get a sale after they destroy your house they really don't care. After coming across this site I think Rhino Shield will be appearing on the TV Show American Greed Very Soon!

Problems with Product/Service

Complaint

work was completed at an unsatisfactory level according to brochures from the business. We settled on a price and paid it in full at the end of November 2017. Still waiting for our 25 year Warranty Certificate and receipt that the invoice was paid in full.

Desired Resolution We paid Rhino Shield at the end of November 2017 and have had contact with them several times to obtain the 25 year warranty certificate and copy of the invoice "Paid In Full". We keep getting told that it will be sent to us shortly. Last phone message from Rhino Shield was February 20, 2018... saying It will be mailed out shortly. It is now another Month and still no paperwork.

(Show Less of Desired Resolution)

Consumer Business Dialog

Business

Hi, we send out all warranties after the job is complete. If the customer didn't receive the warranty or misplaced it, they can call us and we can resend. We will resend. Thanks!

Consumer

we have been waiting since the end of November 2017 for the warranty and signed copy of the... invoice. We have contacted them EVERY couple weeks asking for the paperwork and they keep telling us "It will be Sent" I know they have stated that they will resend it but they never sent it the first time. What happens if after another month we still don't receive the paperwork? Do we file another claim for it. This is getting very frustrating. Their customer service is terrible. (has been from day 1)Can' believe a Company like this is even in business.Hoping that this will get revolved in the near future but not holding my breath.

Business

HI, Again, the warranty was sent out to customer. We have over 20,000 successful installations and extremely happy customers!

(Show Less of Consumer Business Dialog)

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Reason of review:
Warranty issue
Anonymous

Called for a quote

I called Rhino Shield in Chicago as advertised on WGN Radio station. I need a 15' by 3' metal roof painted.

I'll never have to paint it again, sounds great.

I get a call from Rhino Shield. The guy on the phone tells me, this job is too small.

You don't say anything about the size of a job in your commercial. He tells me that he needs to make 6000.00 or better and the job is to small.

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Reason of review:
Pricing issue
4 comments
Guest

Why would you even want to use Chicagoland Rhino Shield after reading thru all these negative customer reviews?

Guest

WOOOW, who do these guys think they are?!

Guest

I contacted them as well and was told they do not do any job under $7500.00. They should advertise this so I would not have wasted my time.

Guest
reply icon Replying to comment of Guest-1690160

So you think they should spend money to let idiots like you know that they have a $7500 minimum? Either pay the $7500 minimum or shut the *** up what exactly are you complaining about? They told your dumb *** on the phone.

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Anonymous
map-marker Roslyn, New York

House Application

Spent 28000. the product is junk The franchisee was hostile and unprofessional The painting subcontractor never followed up or finished the job. The product held in moisture and two porches and a dormer rotted and replacements together were about 128,000$ uninsured losses All had to be redone by a quality professional painter who charged 50$/hr + appropriate paints. My attorney got nowhere because they use an arbitration contract and the cost of an arbitration would be also prohibitive. Never use this product. The net is replete with complaints. I was suckered by an advertiser whom I thought was honest..My fault for dealing with this product. Be forewarned, and of course I express my truthful opinion and share my personal experience. Yours may differ, but I doubt it.
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Reason of review:
Bad quality
4 comments
Guest

GEEZ, thanks for giving us the heads up! I was going to sign up with Rhino Shield Jax later today until I saw this review!

Guest

It’s a shame you didn’t read these reviews before spending $28k on Rhino Shield. After reading your review and several other complaints on here Yelp, Rip Off Report and Yahoo. I’ll be painting my own house.

Guest
reply icon Replying to comment of Guest-1658989

I thought about using this company to prevent having to pressure wash my house every couple of years. I spoke to a guy whose sister used them.

He said they try to upsell you to do other work, like seal your house and replace wood framing.

I decided against it since I only want protection for my siding. After reading these reviews, it sounds exponentially more cost-effective to pressure wash every other year!

Guest

Rhino shield primer coating (thick flexible elastic coating) is a real binder.. super sticky.

Although the product will protect you from weather from the outside.. Depending on your interior humidity level.. it could possibly cause you to deteriorate from the inside. Vinyl siding has to be able to move..

this Rhino shield coating stops the normal warm and cold weather changes that occur.. same with wood and brick.. the flashing parts of the exterior will get covered so much that rotting will eventually occur from the inside of your home. But go ahead and listen to the sales pitches..

the last time I checked I may or may not take my groceries home in a paper bag or even plastic.. but I couldn't imagine wearing the bag over my head.. I would have a hard time breathing rather quickly.. just a thought from a retired painter and siding installer..

How about oil based stain or oil based exterior paints.. why doesn't rhino shield compare them..

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Tressa M Eop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very unhappy !! Customer service sucks

I had my home painted around 2017 and it’s already peeling ,growing mold and damaged wood is dry rot ...moisture ...my husband and I wear in Ga he was getting treatment for stage four cancer and my friend was here the two days while the guy painted ...when I told her how the house is looking and something wrong on every side of the house ,she said this soon that’s crazy ...She did sounds like mostue she sai the guy pressure washed the house and painted right after ?? Really that doesn’t seem right not to give it time to dry applying to a wet wood ??? We have called and called and no one is helping us very upset Tressa 865 387 ****

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6 comments
Guest

Those Rhino Shield Jax shysters scammed me out of my money too! Never Paint Again?!?! Yeah because your walls will rot away and won’t be paintable ever again!

Guest
reply icon Replying to comment of Guest-1781743

HAHAHA WHAAT ?! HOW DOES A PAINT JOB ITSELF CAUSE WALLS TO "ROT AWAY"?? MAYBE YOU SHOULD HAVE BOUGHT A NEWER HOUSE!!

Guest

People are so simple minded they get all excited about a company honoring their warranty. I’m sure if you hadn’t complained they would of ignored you.

Guest

Thank you Rhino Shield for resolving my complaints ...Tressa Miller

Guest

Rhino Shield is addressing my problems ..Tressa Miller

Guest

So to hear that you have become another victim of these crooks. Make sure you take pictures and post them up on Rip Off Report also. Let everyone know how these shady crooks ruined your house and stole your money!

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Tim Spc
map-marker Fort White, Florida

Experienced Contractor

Just a bit of advice. I’ve been a contractor since 1997 so I know a little about construction.

I am not going to rate this company as I have no experience with them or their product, but I would never use it. A paint or Rhinoshield or whatever you use is not used to keep water out of your house or prevent leaks. It is used to seal the exterior covering of your house whether it’s wood or concrete or stucco or whatever. A correctly built structure with a correctly installed siding/covering that has been caulked and sealed will keep water out of your house.

Whether it’s Rhinoshield or paint, anything used to seal the exterior of your home needs to be applied to wood that is solid, dry, and without rot. My best advice would be to have any rotted or loose wood repaired correctly and then painted.

Please do not go with cheap paint. Use a good quality paint applied over a solid, clean, dry exterior and you will be good to go for years.

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6 comments
Guest

I agree!!! I would also say if you want a longer lasting paint job on your home & your substrate is perfect I would definitely use rhino Shield or a higher quality paint.

Guest

I am a contractor also. Which makes me smarter when working with other contractors and I make sure they do a good job.

But as a professional, I would never trash talk another contractor especially when I had no knowledge of their work or had never used them. You show no integrity as a contractor and your comment should be ignored by all.

Guest
reply icon Replying to comment of Guest-1771669

I’m guessing you’re not a contractor and you work for the company since you seem so sensitive.... no contractor I’ve ever known is so sensitive.

Sorry if I hurt your feelings.

I was merely commenting on how many people were saying it didn’t waterproof their house. I was explaining that good building materials and techniques provide waterproofing, and if you have good, solid materials you need nothing more than a good quality paint.

Guest
reply icon Replying to comment of Guest-1771969

Your comment is stupid nobody cares about your opinion. Are you a pissed Rhino Shield customer with problems?

This is a forum for pissed consumers that have been wronged by Rhino Shield. Not an ask a dumb *** contractor their opinion forum.

Guest

So you admittedly have no experience but are so arrogant you can give advice? I came on this site to find out about the product not listen to someone with no experience.

My salesperson did not make a pitch that this was a solution for waterproofing. You must have a lot of free time on your hand.

Guest
reply icon Replying to comment of Guest-1759808

Go for it then... what do I know right!

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Harriette Fgu
map-marker Fort Walton Beach, Florida

The Rhino Shield Fraud

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All promises and no service. The BBB will be informed about how Rhino Shield operates. This is the worst customer service scam that I have ever been involved with. CROOKS! Wtf
View full review
Loss:
$4800
Cons:
  • No customer servive- 3 month delay with zero contact
Reason of review:
Poor customer service

Preferred solution: Full refund

Taher R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No Response

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I have called tour Michigan Office twice to set up an appointment for a large size job, and had sent an email.

No response todate.

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5 comments
Guest

Wow Michigan?? The owners of Rhino Shield Jax, Rick and Jay Mariano, have opened offices all over the country! Unbelievable that they would be able to repeat their scam across the whole country!

Kathy A Qid

I would like to discuss your situation further. Please contact me at 850-424-6805 or support@amcoatind.com AmCoat Industries

Lamiyah Mtc

I too have had a horrible experience with rhino Shield. After having used them we got no satisfaction with a problem when we finally got somebody to respond now we are having to replace wood on the front of our house. DO NOT USE THESE PEOPLE

Guest

Thats a sign read thru these reviews find a different option hire a local Certa Pro franchise like I did.

Kathy A Qid

Hello, this is customer support from AmCoat Industries. We are the product supplier of Rhino Shield.

I am sorry you are having difficulty getting a response. If you send me an email at support@amcoatind.com with your contact information I will have someone from the Michigan dealer's office get in touch with you.

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Thomas S Iyg
map-marker Lawrence, Indiana

High Pressure Sales/Cost vs. Value

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It sounds like a great product. I had Rhino Shield of Pittsburgh give me quote. The salesman used high pressure sales tactics. That didn't go over well but I got over it. Their quote came in at $22,000 and the salesman claiming that was a steal wouldn't budge. Mind you, we've gotten a half-dozen quotes from conventional and reputable painting outfits. All between $6,600 and $7,900. If Rhino Shields warranty is only double that of the traditional painters, why is the cost 3X? I live in a modest home and one entire side of my house is windows from floor to second story ceiling which would need little product. I counter-offered them at $15,000 cash. They weren't interested.
View full review
Cons:
  • Price gouging
  • High pressure sales tactics
Reason of review:
Pricing issue

Preferred solution: Price reduction

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