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January 21, 2014 To whom it may concern: I would like to tell you about the experience I had and I am currently having with Rhino Shield. I was told approximately six years ago when I had a leak in my home I needed to have my house coated with Rhino Shield due to the fact that water was coming through the plaster.

This man suggested I call Rick Mariano. It turns out they are friends and this was not true because after the very expensive, very aggravating, so called 25 year finish my home experienced the very same leak. It turns out the leak was caused by two $10 gaskets in the second story windows in my living room. I guess Rickโ€™s friend, the builder Rex should have probably known this.

However, on to my experience with Rhino Shield. During the process there was damage done to my landscaping and my driveway and it was soon discovered after they left they had missed some areas, as well as, some small blistering began and failure to contain the water from running through the decorative trim on my home. At this point, I was told I needed to pay additional money to do some work around some areas. I was charged for these repairs I thought should have been warranted.

Here we are six years later and for about the last year and half I have been experiencing more and more blistering, as well as, leakage through decorative trim around certain areas of my home. I have been in contact with Rick Mariano, who seemed to be an honorable guy. Now, I tell Rick it is time to repair what is happening to my home as I am doing some remodeling inside and out. His response was, โ€œNot a problem, me and another guy are going to come over and look at it.โ€ My response was just have a couple of guys fix the damage where your product failed and he insisted on doing it his way.

So I met Rick and one of his associates and said, โ€œDo you happen to have somebody that can pressure clean my home and then your guys can fix the areas where your product has failed?โ€ I went on to show him more areas that should have been sealed where water is leaking under causing a major eye sore at my home. My grounds keeper is constantly having to paint over them as they stain my home. I also showed Rick an area where a plant had been removed that apparently had not been painted. Rick said he would get back to me with an estimate for the pressure cleaning.

Low and behold, I received a call from Rick. Rick goes on to tell me I have a bid for pressure cleaning. It is $4,800. I quickly realized what Rick had done.

Clearly, Rick Mariano, the owner of Rhino Shield in Jacksonville was trying to profit from the failure of his product and workmanship. In the past, the approximate cost to pressure clean my home is roughly $1800. My immediate response was, โ€œI will get my home pressure cleaned, you just send your men to fix the damage.โ€ His response to me was, โ€œYes, I did build in some money because its only fair that you pay to redo the stucco.โ€ Mind you the stucco was perfect until it was incased in Rhino Shield which entombed it in water where it then dissolved. With this I naturally became enraged and text him, โ€œI will just go ahead and contact the person who awarded you the franchise.

Maybe they will see it different.โ€ With that my assistant went on the computer to track the roots of Rhino Shield. She came up with home base in Destin, Florida where we put a call into the company in hopes of resolution. What we encountered was a person by the name of Catherine. As good as she was at running me around, one would assume that I am not the first person to have this problem.

She was well rehearsed and a master of โ€œBS.โ€ I kept telling her, โ€œI just want to speak to the owner of Rhino Shield.โ€ She kept insisting that Rick was an independent franchise and no one had control over him. My answer to her was okay, โ€œIf I wanted to open a franchise who would I speak to?โ€ I told her I wanted the name of the president of company and she told me that she was not allowed to give that information out. Apparently, she thinks I am as *** as Rick Mariano does. My assistant immediately went back on the computer finding Steve Dominique, CEOโ€™s contact information.

All of a sudden when my assistant contacted this very same girl asking for Mr. Dominique, we encountered an entirely different attitude. It was amazing! Very politely telling me three times to wait that she was going to connect me with the president.

This never happened. She came back and said, โ€œWe are having phone trouble. Give me your telephone number and I will have him call you right back.โ€ This was early Friday morning January 17, 2014 and here it is Tuesday January 21, 2014 and Iโ€™m still waiting for that phone call.

This has prompted me to take this further action. Photos available upon review.

Monetary Loss: $5000.

Location: Jacksonville, Florida

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Guest

Rhino Rhino i know I NO to Rhino The only shield is to say No paint peeled runaround suck your money like a vacuum modern America

Guest

Thanks for saving me the trouble.

Guest
reply icon Replying to comment of Guest-2315363

I was going to call. Thanks for the information

Guest

https://***/products/rhino-shield/ This appears to be the website for the manufacturer. They make a variety of products or so the site claims.

Elastomeric acrylics have been around for 30 years. My experience with acrylic elastomeric coatings was for use on tilt up concrete and cinder block constructed buildings. Those products had issues getting a monlithic film (no "pinholes") on what was called split-face or mountaintop block. Another application for acrylics with ceramic filler is roofs.

These are NOT high build coatings. They are relatively high build paints. The paint & coatings industry which I have worked in my entire career can be confusing due to the use of jargon like many professions. Traditional paints go on a surface around 1.5-4 mils.

A mil is 1/1000th of an inch. Yes, they can provide some protection but you must be aware of what they can and cannot do. Higher build materials generally are used in industrial applications.

Acrylic elastomerics are used for "waterproofing" but are not to be confused with tank linings whose purpose is to protect steel or concrete from water and/or aggressive chemicals. A common advertising claim for acrylic elastomerics was resistance to 98 mile per hour wind driven rain.

Guest

You are not alone, I have had similar experiences with this company. If its too good to be true, that's because it is false.

They say "you'll never have to paint again" but the warranty only gives a couple years on labor. So it really should say, "you'll have to paint a lot, but we will give you more product so YOU can do it".

PS. they broke my A/C and then yelled at me when I reported it to them.

Guest

Confirmed my first impression. Anything hard like ceramic put on the outside of stucco runs the risk of blistering and cracking, allowing moisture to get underneath.

Vanna Prp

This is a nightmare of a story of this consumer's experience with Rhino Shield. I appreciate his going into the extended detail he did. It tells me Rhino Shield is NOT the painting company to do my house's repainting!

Guest

We were thinking of having our home done with Rhino Shield. Thanks to this review, we'll just have it done with a really good grade of paint by our painter.

We're senior citizens and were hoping not to have to repaint often. We don't expect to live the full 25 yr. warranty, so will save our money for our local painter. Many thanks for this review.

So sad, his problem was not remedied.

One bad review will cost Rhino Shield lots of customers. Maybe this will wake them up and they will do better.

Guest
reply icon Replying to comment of Guest-1906343

Likewise I am a Senior Citizen and will not live 25 more years . A simple paint job should do.

Guest

before buying anything I always check on reviews and comments on the product being sold. That being said in this case perhaps the trouble was the expertise of the company franchise who applied the product. However I am certainly going to do a lot more research on this product.

Guest

Itโ€™s your own fault if youโ€™re putting an out of date product on your home. They have not updated their product in over 20 years. They have old technology and itโ€™s a out of date product.

Tyeshia Had

Thank you for the insight. I was just looking into them.

Guest

This company has a horrible reputation.

Guest
reply icon Replying to comment of Guest-1820532

Why would anyone put something on their home that is advertised as 25 year expiration date.

Guest

Seems like you roll the dice when you contract Rhino Shield Jacksonville

Guest
reply icon Replying to comment of Guest-1781994

Definitely what it sounds like to me!

Guest

Thanks for the heads up!

Guest

We were scammed by Rhino Shield of Jacksonville and Rick and Jay Mariano. They were caught using sherwin williams paint and switching labels out on the cans. These guys are ruthless and charged us for ceramic coating and gave us a 2 year warranty on labor.

Guest
reply icon Replying to comment of Guest-1780349

WOW not surprising from all the other reviews Iโ€™ve read about rhino shield jax

Guest
reply icon Replying to comment of Guest-1780349

OMG, what a mess !

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