Rhino Shield

January 21, 2014 To whom it may concern: I would like to tell you about the experience I had and I am currently having with Rhino Shield. I was told approximately six years ago when I had a leak in my home I needed to have my house coated with Rhino Shield due to the fact that water was coming through the plaster.

This man suggested I call Rick Mariano. It turns out they are friends and this was not true because after the very expensive, very aggravating, so called 25 year finish my home experienced the very same leak. It turns out the leak was caused by two $10 gaskets in the second story windows in my living room. I guess Rick’s friend, the builder Rex should have probably known this.

However, on to my experience with Rhino Shield. During the process there was damage done to my landscaping and my driveway and it was soon discovered after they left they had missed some areas, as well as, some small blistering began and failure to contain the water from running through the decorative trim on my home. At this point, I was told I needed to pay additional money to do some work around some areas. I was charged for these repairs I thought should have been warranted.

Here we are six years later and for about the last year and half I have been experiencing more and more blistering, as well as, leakage through decorative trim around certain areas of my home. I have been in contact with Rick Mariano, who seemed to be an honorable guy. Now, I tell Rick it is time to repair what is happening to my home as I am doing some remodeling inside and out. His response was, “Not a problem, me and another guy are going to come over and look at it.” My response was just have a couple of guys fix the damage where your product failed and he insisted on doing it his way.

So I met Rick and one of his associates and said, “Do you happen to have somebody that can pressure clean my home and then your guys can fix the areas where your product has failed?” I went on to show him more areas that should have been sealed where water is leaking under causing a major eye sore at my home. My grounds keeper is constantly having to paint over them as they stain my home. I also showed Rick an area where a plant had been removed that apparently had not been painted. Rick said he would get back to me with an estimate for the pressure cleaning.

Low and behold, I received a call from Rick. Rick goes on to tell me I have a bid for pressure cleaning. It is $4,800. I quickly realized what Rick had done.

Clearly, Rick Mariano, the owner of Rhino Shield in Jacksonville was trying to profit from the failure of his product and workmanship. In the past, the approximate cost to pressure clean my home is roughly $1800. My immediate response was, “I will get my home pressure cleaned, you just send your men to fix the damage.” His response to me was, “Yes, I did build in some money because its only fair that you pay to redo the stucco.” Mind you the stucco was perfect until it was incased in Rhino Shield which entombed it in water where it then dissolved. With this I naturally became enraged and text him, “I will just go ahead and contact the person who awarded you the franchise.

Maybe they will see it different.” With that my assistant went on the computer to track the roots of Rhino Shield. She came up with home base in Destin, Florida where we put a call into the company in hopes of resolution. What we encountered was a person by the name of Catherine. As good as she was at running me around, one would assume that I am not the first person to have this problem.

She was well rehearsed and a master of “BS.” I kept telling her, “I just want to speak to the owner of Rhino Shield.” She kept insisting that Rick was an independent franchise and no one had control over him. My answer to her was okay, “If I wanted to open a franchise who would I speak to?” I told her I wanted the name of the president of company and she told me that she was not allowed to give that information out. Apparently, she thinks I am as *** as Rick Mariano does. My assistant immediately went back on the computer finding Steve Dominique, CEO’s contact information.

All of a sudden when my assistant contacted this very same girl asking for Mr. Dominique, we encountered an entirely different attitude. It was amazing! Very politely telling me three times to wait that she was going to connect me with the president.

This never happened. She came back and said, “We are having phone trouble. Give me your telephone number and I will have him call you right back.” This was early Friday morning January 17, 2014 and here it is Tuesday January 21, 2014 and I’m still waiting for that phone call.

This has prompted me to take this further action. Photos available upon review.

On July 2025 rhino shield hired a contractor to come to my home to repaint my house for a second time because of the warranty. I paint them about $4200.

I noticed that my metal phone in different sections of my house we painted green just like my house. Theres enough paint on it that it looks like permanent pollen on it. Ive called and emailed Joe in the pembroke mass area several times. He told be the crew would be out to take care of and that never happened.

I even called the crew no answer no call back. Now my emails and calls are being ignored.

My roof costs thousands of dollars and its permanently damaged. What kind of company ignores their customers.

Rhino shield by Georgia coatings was a complete scam to me! They painted over rotten boards, lied repeatedly, over sprayed my truck and side sliding door told me to go to the dollar tree to buy a certain cleaner to remove it when I contacted the office the second time, destroyed my back sliding door, did a horrible job pressure washing/sanding chunks of paint all over because it wasnt properly prepared, threw their work sites garbage in a dumpster I paid to rent, painted the house a completely different color and claimed it was the grass and trees that made it appear green and blue, informing me Id have to pay an additional $1000 on top of the initial $20,000 after going back and forth agreed to just paint white(not what I wanted but out of fear of any other colors pulling green and blue from the grass and trees lol) but ONLY if I would leave them all five star reviews and refused to take accountability costing me more money replacement of a sliding door, a sliding door itself, the sky high electrical bills being a door was leaking air all the way around it, as well as having to get all boards previously paid to replace and also hiring someone to install and paint them.

Forced to go through bbb arbitration due to their deceptive hidden wordage on the BACK of a CARBON COPY contract. 4 months after they completed the job and the paint is already chipping and the initial reason we chose this $20,000 product was because we had issues with wood peckers getting through our siding we were promised this thick ceramic coating would do the job at least for 25 years! Well two holes all of the way through the rhino shield and siding and number outs peels and chips within MONTHS of purchasing this. The owner Roxanne said they would come replace the boards (they were already paid to replace but were deceptive and painted over) IN EXCHANGE for me removing the ACCURATE reviews!

Total scam!!! Lack of accountability, dishonesty, and unskilled contracted workers.

I am a rhino shield customer and have attempted to call rhino shield several times to get some answers about repainting some areas of my house which are faded and mold is appearing. The answer is get when calling the company in Jacksonville Florida is only for potentially new customers.

Basically, rhino shield is ignoring me about honoring the warranty.

I will continue to call but next step is to bang on the corporate door to get resolution. Im not satisfied and trust me you WILL have to repaint your house!!!

Rhinoshield product on the exterior of my home started failing at approx eight years. Now 13 years after install, the paint job is shot.

Just look at the attached pics and judge for yourself. The 25 year warranty is in my opinion, near worthless. Have your home painted with a quality paint. Avoid this overpriced Rhinoshield.

The labor warranty they offer will be long expired before u start having problems. Im sure Rhinoshield is well aware of this. The first time I called them to complain, they blamed me and said I got too close with my pressure washer and somehow caused the old color to come through. Now at 13 years since install, they say they are the new owners of this Rhinoshield location in the New Orleans area.

They told me its probably a poor labor job and that my labor warranty is expired. So view the pics like I said and judge for yourself. The contractor that recently pressure washed my home got extra close in some areas to prove that it would not cause the old color to come through. I zoomed in on a few of these areas so take note that the old color indeed did not come through.

I will update with proof of purchase and other documents. All documents now sitting in my lawyers office. Hopefully he can find a way to hold these people accountable.

Good luck if u still decide to use Rhinoshield coatings on your home. If u do, try negotiating at least an 8 year or more labor warranty.

The issue, long story short, is that the "3-day cancellation" window was NEVER discussed and I found it by chance in the small print on the back of the contract late in the evening on the third day. My husband called the following day to expain that we were cancelling and 2 months later, they got back to us and told us we were outside of the 3 day window and would not get the almost $5000 deposit refunded.

My advice is to not sign the contract unless you are 100% sure on this huge investment. Thank God we did not give them the remaining $18,000! Yes, a 5000 square foot exterior costs $24,000!!!

Guess we will just call this charity and spread the word on the way they do business. Joe Pesci said it best, "They F#*% you in the drive thru!"

We had this product applied in 2016.
The finished job looked good until we noted that an area behind a split system had been totally missed and we also noted areas that were peeling. We contacted the company and were told a $400 deposit was necessary before they'd visit the house.

We decided to forget about it.
I contacted the company in May last year as more chipping/peeling areas were noted. I emailed - and emailed - and emailed before finally getting a response which indicated their installation season was just about over.

I then offered them the option of performing a touch-up job this year (that I'd pay for) after removing my satellite dish and coax cable. I reached out again this year and was told to remove the dish and cables before they'd provide an estimate.
I emailed them again this morning and told them to forget about it.
I'm installing vinyl next year.
This was a total waste of money to a company that doesn't appreciate their customer base.
Abysmal.